{"id":3665,"date":"2018-02-09T16:38:01","date_gmt":"2018-02-09T21:38:01","guid":{"rendered":"https:\/\/kme.digital\/?p=3665"},"modified":"2019-04-30T13:37:05","modified_gmt":"2019-04-30T17:37:05","slug":"power-positive-online-review-caseys-automotive","status":"publish","type":"post","link":"https:\/\/kme.digital\/power-positive-online-review-caseys-automotive\/","title":{"rendered":"The Power of a Positive Online Review: Casey’s Automotive"},"content":{"rendered":"

If you\u2019ve ever conducted an online search for a company, you know that the reviews and testimonials you read are a big deciding factor in whether you will become a customer.<\/p>\n

One of our clients, Casey\u2019s Automotive<\/a>, recently went above and beyond to fix one of their customer\u2019s cars so they could say goodbye to a dying loved one in time. Superior customer service like this and high-quality work usually translate to invaluable positive reviews\u2014and phone calls from new customers.<\/p>\n

We\u2019re so proud to work with a company that does so much to improve their customers\u2019 lives. Check out the amazing story below:<\/p>\n

“Buckle up: This post is going to be a journey\u2026 but please, stick with it! I once again have to give mad praise to Casey\u2019s Automotive<\/strong>. Last Wednesday I got an emergency phone call that my beloved grandfather\u2019s health was declining rapidly and that if we wanted to see him I needed to get to Georgia quick. We packed up the car and our 11-week-old baby in record time! We were on the road, less than a mile into our journey, only to have a check engine light come on!!! Defeated before we even started, I called Casey\u2019s and they told me to go ahead and bring it in<\/strong>. After filling them in on the situation, they got started immediately trying to figure out the issue,<\/strong> so they could get us back on the road. Luckily, the light was that I simply needed an oil change \u2026 but wait\u2026 after checking over my car just to make sure it was safe for such a long distance they found my rear brakes were pretty much done and the front breaks were not much better\u2026 not willing to risk it with my baby I told them to go ahead and replace them knowing then that the guys wouldn\u2019t be able to get it done that evening (it was already almost 5pm and they closed at 6pm).<\/p>\n

They gave us a loaner car<\/strong> and helped to transfer what we\u2019d need for the baby that evening so that could start on our car first thing in the morning, to which I was SUPER appreciative! Gutted, we went back home to wait it out. Fast forward a couple hours later, my phone rings and it\u2019s the shop. My heart dropped because I just KNEW they\u2019d found something else wrong. Instead, Ryan informed me that after talking over my situation they decided to stay late and get my car finished for us,<\/strong> so we could get on the road as soon as possible. He then told me he was going to bring our car to me<\/strong> (in Leesburg) and pick up the loaner so it wasn\u2019t one more thing we had to worry about. I literally burst into tears. Let me tell you something, that act of kindness made the literal difference in my sweet Pawpaw getting to have a few last moments with his great-grandson, whom he ADORED. Had we been a day later we\u2019d have missed having those precious memories with him. I am SO grateful to this incredible business that once again put their customer first. They TRULY care!!<\/strong> And in this situation, it actually made a life and death difference for my family. Thank you guys SO, SO much!” -Jamie Gray<\/p>\n

KME.digital can help you earn a strong online presence and collect positive reviews, which can turn casual browsers into loyal customers. Found out how we can make this happen.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

If you\u2019ve ever conducted an online search for a company, you know that the reviews and testimonials you read are a big deciding factor in whether you will become a customer. One of our clients, Casey\u2019s Automotive, recently went above and beyond to fix one of their customer\u2019s cars so they could say goodbye to […]<\/p>\n","protected":false},"author":1,"featured_media":6852,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[30,32],"tags":[],"class_list":["post-3665","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kme-news","category-reputation"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/kme.digital\/wp-json\/wp\/v2\/posts\/3665","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kme.digital\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kme.digital\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kme.digital\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kme.digital\/wp-json\/wp\/v2\/comments?post=3665"}],"version-history":[{"count":0,"href":"https:\/\/kme.digital\/wp-json\/wp\/v2\/posts\/3665\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kme.digital\/wp-json\/wp\/v2\/media\/6852"}],"wp:attachment":[{"href":"https:\/\/kme.digital\/wp-json\/wp\/v2\/media?parent=3665"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kme.digital\/wp-json\/wp\/v2\/categories?post=3665"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kme.digital\/wp-json\/wp\/v2\/tags?post=3665"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}